Terms of Service

Every engagement with Forge Marketing is governed by the agreement you sign for it, which sets out the scope, the term, the investment and the guarantee that applies. Nothing on this site is an offer capable of acceptance without that agreement. Where this page and a signed agreement differ, the agreement wins.

The guarantee on creative work

On VSL Engine, Reverse VSL and Social Takeover, if you are not happy with your first delivery we make it right first: a free re-shoot, re-edit or re-script to your notes, or a replacement before a piece posts. If we still cannot get that first delivery to a place you are happy with, we refund it. The guarantee is on the work, not on results; nobody can guarantee results and we do not.

Your creative is yours

Creative made for you is exclusive to your business. It is never reused for another client or handed to a competitor in your market. You are licensed to use it from the day it is delivered, and once it is paid for that licence is permanent, whether or not you continue with us.

Agency engagements

On the agency side, the Findings document is ours to prepare and yours to keep, and carries no obligation to buy anything. An engagement begins only when an agreement is signed. Your accounts stay in your name, with our access revocable at any time.

Text messages

When you opt in to texts from Forge Marketing (for example, by ticking the box when you book a call), we text you about what you opted in for: confirmations and reminders for your call, links to reschedule, and the follow-ups you asked for. Message frequency varies. Message and data rates may apply. Reply HELP for help, or call 801-938-7806. Reply STOP at any time to opt out; you will get one text confirming it and nothing after. You must be 18 or older to opt in. Agreeing to texts is never a condition of buying anything. Carriers are not liable for delayed or undelivered messages. How we handle your number is set out in our Privacy Policy.

Questions about these terms go to hello@forgemarketingteam.com.